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1
Support Information
2
Contact Information
3
Issue Documentation
4
Visual Documentation
5
Submission
Equipment trouble?
We're here to help.
Please complete this short form allowing our Application Support team to assist you more effectively.
What equipment do you need help with?
*
Enter the Asset Number exactly as shown on the Protec Barcode.
Refer to the example image below for guidance.
There is no Protec Barcode on my equipment.
Please upload at least 4 clear photos of the equipment for identification
*
Click or drag files to this area to upload.
You can upload up to 10 files.
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Contact Information
Your Name
*
First
Last
Company Name
*
Contact Phone
*
Contact Email
*
Contract Number (if known)
Next
Issue Documentation
What type of issue are you reporting?
*
Mechanical
Electrical
Software
Cosmetic
Other
When did the issue begin?
*
Please describe the issue
*
What troubleshooting steps have you tried so far?
Is the equipment operational?
*
Yes
No
Intermittent
An Application Support Representative will reach out within the next hour.
Next
Visual Documentation
Please upload clear photos and/or videos of the issue
*
Click or drag files to this area to upload.
You can upload up to 10 files.
I'm not able to provide visual documentation
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